Overview
How to add a shared mailbox in Classic Outlook.
Instructions
In the Outlook Mail top menu, click File.
Click the Account Settings box then Account Settings… in the drop-down list that appears.
Double click on your email account.
Click on More Settings
Click on the Advanced tab, then click Add which brings up the dialog box to enter the name of the shared mailbox you want to add (“Helpdesk” entered as an example below) and click OK.
If the mailbox name is found, it will be added to the additional mailbox section. Click OK.
Click Next.
Click Done and then close Outlook and restart it.
The shared mailbox should now appear in a separate section below your main mailbox in the left-hand folder column
Additional Information
Need additional information or assistance? Contact the WCC IT Helpdesk